Warranties

Ladders & General Warranty

I. COVERAGE AND APPLICATION

  1. Gorilla warrants that your Gorilla product:
    • is of merchantable quality
    • does not have a latent defect
  2. For the purpose of this warranty a “Gorilla Product” is a hardware product which:
    • was manufactured by or on behalf of Gorilla Ladders; and
    • is used in accordance with prescribed duty rating (Domestic or Industrial); and
    • is used within the recommended load rating of the individual product; and
    • was sold by an Authorised Reseller or distributor of Gorilla Ladders
  3. A Domestic Ladder is designed to be used by a householder for construction, maintenance and repairs carried out at a private dwelling for non-commercial purposes
  4. An Industrial Ladder is any ladder other than a Domestic ladder

II. WARRANTY PERIOD

  1. The period for which this warranty is in effect will depend on the Gorilla product to which it relates. However you may also have statutory rights outside these periods. In all cases the commencement date for the period is the actual date of purchase, as reflected on the Authorised Distributor or Reseller's invoice/receipt provided to you. Gorilla guarantees that goods will be reasonably fit for the purpose described and indicated by Duty Rating and Load Rating labels.

III. WARRANTY CLAIM

  1. If you consider that the Gorilla Product which you have purchased is not of a merchantable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this warranty.
  2. If you wish to make a claim under this warranty, you should:
    • contact 1300 362 393
    • visit the Authorised Distributor/Reseller where the Gorilla Product was purchased
  3. When you make a claim under this warranty it is essential that you provide a copy of your proof of purchase of the Gorilla Product, whether in person, by email or by fax. A claim under this warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
  4. You will not be able to gain benefit from this warranty without making a claim.
  5. If, following receipt of a claim under this warranty, Gorilla Ladders or its agent determine that your claim in respect of a Gorilla Product is valid, Gorilla Ladders or its agent will either repair the Gorilla Product or, replace the Gorilla Product with the same or similar product or refund you the cost of a replacement, in each case dependent on what is reasonable in the circumstances and at no cost to you. Any such resolution by Gorilla Ladders of a claim under this warranty by you does not otherwise detract from any other statutory rights which you may have in the circumstances, including your right to monetary compensation for a valid claim.
  6. If, following receipt of a claim under this warranty, Gorilla Ladders or its agent determine that your claim in respect of a Gorilla Product is invalid, Gorilla Ladders may charge you for any labour, parts or transport costs incurred by Gorilla Ladders or its agent in assessing your claim.
  7. Gorilla customer service may require that an official Gorilla claim form be completed for each claim including all relevant details and images. Claim forms can be returned to Gorilla by fax or e-mail.

IV. WARRANTY EXCLUSIONS

  1. This section identifies what is excluded under this warranty.
  2. This Warranty does not extend to loss caused by normal wear and tear, fire, water, theft, vermin or insect infestation.
  3. This Warranty does not cover damage caused by:
    • misuse or abusive use of the Gorilla Product
    • incorrect operation or not following the operating instructions
    • improper installation
    • failure to clean or improper cleaning of the product
    • use of non-authorised/non-standard parts or accessories
    • repair or other work carried out on the Gorilla Product other than by authorised Gorilla Ladders agents or service personnel.
  4. This warranty does not cover Gorilla Products purchased in an auction.
  5. This warranty does not cover Gorilla Products used outside their intended scope outlined in Duty Rating (Domestic/Industrial) and Load Rating markings.
  6. Gorilla Ladders guarantee: Gorilla Products will be of acceptable quality. However the guarantee of acceptable quality does not apply if the consumer:
    • uses the goods abnormally
    • causes the goods to become unacceptable
    • fails to take reasonable steps to avoid the quality becoming unacceptable
  7. This warranty does not cover damage or loss due to failure to follow Care, Maintenance and Use directives under ASNZ 1892.5:2000 Portable Ladders - Selection, Safe Use & Care.
Gorilla Power Product Warranty

What products are covered by this warranty?

Gorilla portable petrol inverter generators.

Warranty periods

Gorilla Petrol Inverter Generators based on usage type:

Personal or recreational use: 24 months from date of original purchase, or 500 total running hours (whichever comes first)

Commercial use: 12 months from date of original purchase, or 250 total running hours (whichever comes first).

Who gives this warranty (the Warrantor)?

Hartman Pacific Pty Ltd (Ph: 1300 362 393)

What is covered under this warranty?

Any failure which occurs within the duration of the applicable warranty period which is the result of manufacturing defects in materials or workmanship.

What IS NOT covered under this warranty?

  • ANY INDIRECT OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE FAILURE OR MALFUNCTION OF THE GORILLA PRODUCT.
  • Any failure that results from an accident, consumer's abuse, neglect or failure to operate and maintain the product in accordance with the instructions provided in the owner's manual(s) supplied with the product.
  • If the Generator has been operated on a supply voltage other than that specified on the Generator.
  • Normal adjustments which are explained in the owner's manual provided with the product e.g. carburettor adjustments.
  • Any component not sold or manufactured by the Warrantor.
  • If the Generator is disassembled or tampered with in any way.
  • Items or service that are normally required to maintain the product e.g. spark plugs, filters, starter ropes, lubricants, batteries and periodic tune up service.

Responsibilities of the Warrantor under this warranty

Repair or replace components which have failed within the duration of the applicable warranty period at no cost to the owner.

Responsibilities of the Consumer under this warranty

  • Provide valid proof of purchase documentation (dated invoice / receipt); and any additional information requested by the Warrantor in relation to the Generator.
  • Deliver or ship the Gorilla Generator covered under this warranty to the dealer from whom it was originally purchased.
  • Freight costs, if any, will be borne by the owner.
  • Use reasonable care in maintenance, operation, and storage of the product as explained in the owner's manuals.

When the Warrantor will perform obligation under this warranty

  • Warrantable product failures will be scheduled and repaired according to the servicing location and depending on the availability or replacement parts.